Innovation that puts customers at its heart
From ideas to impact, we’re building a culture of innovation that always focuses on what matters most to our customers.
Our ambition is to be the most trusted bank globally, putting customers at the heart of everything we do
We earn that trust by keeping our customers connected, protected and moving forward across borders and through economic cycles.
We serve around 41 million customers worldwide from offices in 56 countries and territories.
Customers’ needs evolve — so do we
‘We are there in the moments that matter’
Ian Stuart, HSBC’s Group Customer & Culture Director, explains how we earn the trust of our customers and help them achieve their goals. (Duration 2:29)
Customers the world over know us and trust us, often over generations. They value our deep international network, expertise, and focus on their future needs. Delivering the confidence to move, invest and grow across borders.
Supporting customers through crisis and calm
HSBC’s archives come to life to tell our enduring story – a story that crosses continents and spans centuries.
Building relationships that last
Meet three very special customers in Hong Kong, including one whose company’s name is in the very first HSBC ledger.
Banking that works for you
Clients turn to us for global reach, resilience and reliability – so they can move, invest and grow across borders with confidence. See how we are delivering faster and better solutions by simplifying how we work.
Planning for our Premier customers
With the help of his wealth partners, Arvind is building a financial plan that secures his family’s future, no matter where life takes them.
Taking Harris to the world
Find out how we’re enabling this UK-based Scotch whisky and gin business to taste success at home and abroad.
Accessibility for all
We’ve introduced measures to help all our customers manage their money on their own terms.
What our clients say
HSBC’s relationship with Apollo dates from shortly after their founding in 1990. Jim Zelter, Apollo President, says: “Because of the deep personal connections that we have at the top of the house, down to the deal teams, that allows a great trust and comfort to set the tone in how we operate.”
Stripe processed US$1.9tn in payments in 2025 (1.6% of global GDP). HSBC supports Stripe across multiple markets. “We’re reliant on innovative and creative banking partners like HSBC to help us deliver at speed,” says Adrian David, Stripe’s Financial Services Lead.
HSBC and DHL have built a long-standing relationship across international markets. DHL CEO John Pearson says the partnership strengthens reputation and reinforces global reach: “Having two such big brands working together does wonders for how we’re perceived.”
We helped launch a tokenised deposit product in Hong Kong and Singapore, enabling 24/7 real-time payments. “HSBC is a strategic relationship, it supports us around the globe,” says Ant’s Kelvin Li.
How can we help?
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Contact us
Need to get in touch with us? Find out the best contact details for customers, investors, jobseekers and journalists.
Content last updated: 4 August 2026
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